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Our plan options

Support Plans suited to your needs, your budget.

At iMedia Software, we recognize the importance of a customer support department that is responsive to your needs. We also understand that every station is different, therefore each station needs a support plan that is suits their specific needs.

iMedia offers Support Plans to ensure you have cost effective access to our Support Team to keep your knowledge current and your radio station running smoothly, with our most up-to-date software.

How do our Support Plan options benefit you?

  • Easy access to our Support Technical Team by email or our toll free phone number
  • Expert assistance to answer your questions, assist with technical issues and demonstrate features that you may not know about but can greatly assist your station’s operation
  • Online training and demonstrations to ensure your team’s knowledge remains current and focused on your operational needs
  • Free updates that become available within your current software version
  • Significant discounts on any new software version releases

 No Support Agreement

For those clients who decide not to renew their annual iMedia Support Agreement after the initial year 


Call-In and Support fees will apply for each request for support services during regular business hours.
Clients who are not on an active Support Agreement must provide billing information prior to receiving support services.

 Essential Plus Support

For customers wanting fast response times, multiple designated contacts, telephone, and remote desktop support


Access to our Support Technical Team by email or our toll free number
Business Hour phone support: Mon–Fri 8:30 am–5:00 pm CST
Private FTP account provided for easy access to maintenance releases and point updates
Free software updates for maintenance releases within your current software version 
Discount on software release


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 Premium Support

For customers wanting full featured support including emergency 24/7 coverage in addition to the Essential Plus support package.


Premium Plan includes:
Includes all Essential Support services described above
Emergency 24/7 telephone support - OFF Air Emergencies only. (OnAir application is not functioning)